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SEE Pre-Windows Logon with Smart Card Token Error

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I need a solution

Symantec Endpoint Encryption 8.2.1MP14 on Windows 7

When users change their Windows/Active Directory password, the SEE Client automatically updates their password.

Starting in the past few weeks, following a password change, the Pre-Windows logon has started causing an error if a Smart card token is used to login:

An error has occured. Machine will need to be restarted.

Brief Description: The application returned a status of [0x80010006] in the state STATE_AUTH_TOKEN.

Detailed Description:

So far the only solution is to issue a new Smart Card. The current Smart card worked before the password reset, and still works to login to Windows, encrypt e-mail, Register with SEE Client, etc.


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