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CASB Audit App Feed

December 27, 2017, 12:01 pm
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I do not need a solution (just sharing information)

Hello,

Is anybody using "CASB Audit App Feed for SWG/ProxySG" (Add-on for Intelligence Service) production license? How you got it? I have purchased "Elastica CASB Audit - App Visibility, Analytics and Control, New Subscription", cause Symantec SE said App Feed couldn't be purchased separatelly, but only as free Add-on with this license. I have received Activation Code only for "Elastica CASB Audit - App Visibility, Analytics and Control, New Subscription", and nobody in NP Customer Care or Elastica CASB Support couldn't say, can I activate it for Audit App Feed or should get another Activation Code (when I try to activate it as Add-on for ProxySG (SWG) on NPLP Portal, I see error "Error: Unable to get software information. Please check the Activation Code ........" ).

BR,

Pavel

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Active Directory Connector indexing failure

December 27, 2017, 2:02 pm
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I need a solution

Hi everyone,

My issue is as follows, there appears to be a  dependency in AD that limits only 1000 results to be returned per OU. There is a OU that we have implimented in a policy that has over 3 thousand user objects in it. The Syncing is failing when trying to sync every night due to the 1000 limitation.

I know there is advanced options section when scheduling the sync job, does this allow for SQL commands? Or just AD query commands?

If it allows SQL commands I can only think to have it run three jobs in incriments of 1-1000, then 1001-2000 and 2001-3000.which I inputted below.

Only other way would be to change the limit at the Active Directory level which I do not want to explore unless there is no other options.

Has anyone ever ran into this or has a better solution?

SQL commands

SELECT * FROM `AD Table` LIMIT 0, 1000

SELECT * FROM `AD Table` LIMIT 1000, 2000

SELECT * FROM `AD Table` LIMIT 2000, 3000

Thank you,

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Desktop email encryption

December 27, 2017, 10:11 pm
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I need a solution

I'm looking for s solution for a MAC OS using MS outlook for email encryption plugin. we are a company of 10 users but working in a stand alone mode, no mail server.

Does this product must be working in a Centralized Management mood or it can be installed on a stand a lone machine?

Also, can I somewher see a video explaining how the recipent wiht no PGP solutioncan open an encrypted email he gets, if there is no demo can you pls try to explain?

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EMC networker backup problem

December 28, 2017, 5:48 am
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I need a solution

We have Exchange 2016 (IP less DAG) on Windows Server 2016 and we use EMC Networker for backup mailbox databases. After installation SEP 14.0.1 (or 12.1.6) client on Exchange server, backup doesn't work. Stopping SEP client (smc -stop) doesn't help. When I uninstall SEP client, backup works properly. There are no errors/events in SEP client logs. I don't know what could I try. Any suggestion?

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Need formal explanation for requests to akamaitechnologies.com

December 28, 2017, 4:58 am
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Hi, I have a service that shows in procmon as making requests to akamaitechnologies.com
 
My service has nothing to do with akamai and my customer wants to know why my service is making requests to it.
Given the nature of other threads here that mention connections to akamai, I'm looking for more info.
Why is this in my service?  Will it show in other processes?  How / When does Symantec decide which process it does this in?
How do I make this NOT happen?
Why isn't it only in Symantec processes?
 
 
 
2:05:27.1123701 PM0.000000000:01:30.3355680my.service.exe22680TCP Reconnecthost.customer.company.com:62212 -> a23-206-193-152.deploy.static.akamaitechnologies.com:httpSUCCESSLength: 0,
seqnum: 0, connid: 0C:\Program Files\MyCompany\my.service.exe

Version info:

C:\windows\system32\DRIVERS\Teefer.sys

Symantec CMC Firewall Teefer3

12.1.6531.6300

9/22/2015 11:23:48 PM

Stack:

0ntoskrnl.exeEtwpTraceNetwork + 0x530xfffff800033770d3C:\windows\system32\ntoskrnl.exe
1tcpip.sys ?? ::FNODOBFM::`string' + 0x323070xfffff88001ec2a37C:\windows\System32\drivers\tcpip.sys
2tcpip.sysTcpProcessExpiredTcbTimers + 0x28a0xfffff88001e8b3faC:\windows\System32\drivers\tcpip.sys
3tcpip.sysTcpPeriodicTimeoutHandler + 0x2650xfffff88001e8b71dC:\windows\System32\drivers\tcpip.sys
4ntoskrnl.exeKiProcessTimerDpcTable + 0x6c0xfffff80003284c3cC:\windows\system32\ntoskrnl.exe
5ntoskrnl.exeKiProcessExpiredTimerList + 0xc60xfffff80003284ad6C:\windows\system32\ntoskrnl.exe
6ntoskrnl.exeKiTimerExpiration + 0x1be0xfffff800032849beC:\windows\system32\ntoskrnl.exe
7ntoskrnl.exeKiRetireDpcList + 0x2770xfffff800032847a7C:\windows\system32\ntoskrnl.exe
8ntoskrnl.exeKiIdleLoop + 0x5a0xfffff80003270b0aC:\windows\system32\ntoskrnl.exe
 
Other stacks in process show Teefer.sys
 
 
 
 
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Windows Repair

December 28, 2017, 10:16 am
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Last night unfortunately something happened to my server, and it will not boot past some weird error I find 0 google results on. I want to try to repair Windows but the SEE decryption takes place after BIOS. If I boot in to the recovery disks it finds no disks, as they are encrypted.

How can I decryt my disks before running a windows repair?

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How do you uninstall the DLP agent on Mac?

December 28, 2017, 10:46 am
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Running High Sierra, 10.13.2 with DLP agent version 14.6. How do I uninstall the DLP agent? 

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Static Bypass List Use Count

December 28, 2017, 10:59 am
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I've been monitoring my agency's static bypass list (mostly inherited entries). Does the use count measure activity since last reboot or does it show total activity for the IP address/range?

For instance below is a small snapshot of some O365 IP ranges:



<All>52.160.208.0/280
<All>52.160.208.32/270
<All>52.160.209.0/240
<All>52.160.224.0/200
<All>52.160.240.0/240
<All>52.160.241.0/280
<All>52.160.248.0/210

I'd like to remove them if I knew these weren't hit at all since they've been added versus since last system reboot.

Thanks and Happy New Year, hope Santa was good to you.

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After upgrading to 14 RU1 MP1, I can no longer move clients between groups

December 28, 2017, 11:39 am
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So I upgraded from 14.0.3752.1000 RU1 to 14.0.3876.1000 MP1 to get rid of the ghost report emails to email_id_not_available@localhost.com issue. It did fix that and I no longer get those emails.

Well, now I have ended up with a new issue. The options to move a client from one group to another are greyed out along with the Delete and Switch User Mode options.

Has anyone else see this yet? 

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SEP 14.0.1 RU1 - Definitions are Missing or Corrupted

December 28, 2017, 12:19 pm
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Hello all,

I presently manage 5 separate locations and am in the process of upgrading their SEPM to 14.0.1 RU1 as well as the clients on each server that I had. The problem that I've been running into though is that the clients are reporting that the definitions are either missing or corrupted. These 5 sites don't have internet access, and instead rely upon our LiveUpdate Administrator server to be able to download and distribute the updates to them.

The problem I'm running into is that I can't see for the life of me what definitions these clients are attempting to download, so I can't manually check to see if they're actually there. Is there any help that would point me in the right direction for this? Perhaps a specific log file I can look for?

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Generic AD Accounts & Access Code

December 28, 2017, 4:41 pm
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All external connections to our business occur via a Citrix web portal that was recently configured with Symantec VIP.  This works great for our internal staff that happen to be on the road.  We also have a few external businesses that provide specific expertise on our IT infrastructure.  These external providers also connect via the Citrix web portal using a generic AD account (e.g ACME Web Design would have a generic AD account called acmewebdesign).  The external service providers can use different staff to login via the Citrix web portal using the generic AD account.  Q. Does Symantec VIP have functionality that supports the scenario of a single generic AD account used by different staff each with their own mobiles ?

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SEP 14.1 Cloud Incorrect Domain Name?

December 28, 2017, 4:53 pm
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I tried out the SEP 14.1 Cloud and after a succesful enrolment, I noted that it takes forever for the cloud to sync the devices (2 days and the number of devices synced is 0). Then I noticed that the "Domains" under Settings->Symantec Endpoint Protection Manager Enrollment (https://sep.securitycloud.symantec.com/cc/#/settin...) is wrong. It is totally not a domain under my SEPM. Going to Settings->Subscriptions (https://sep.securitycloud.symantec.com/cc/#/settin...), it shows that the status is "compliant" with 1 subscriptions but when clicked, it shows 0 for all statuses.

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Symantec Manager cannot open.

December 29, 2017, 1:46 am
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I need a solution

Cannot open with console sepm and symantec manager. I basic proof double-click and run administrator but not show program. console sepm open with IE 11.

SEPM ver 12.1.7xx / OS : windows server 2008 r2 std

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Weekly scheduled scan does not start on the Symantec Endpoint Protection client on Windows.

December 29, 2017, 5:23 am
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I need a solution

Sometimes, weekly scheduled scan does not start on the Symantec Endpoint Protection client on Windows.

We have a weekly scan scheduled on every Saturday for Windows Servers, when we pull the Scan report from SEPM Scan would have not initated on some servers.

Checked the scan logs on the agent and can see scan was sucessfully completed last week. Does someone help to understnad why weekly scan is being missed on the server.

For Example;

- Scan on server X completed on 16th December 2017 and have Scan log on the agent

- But on the same server there is no scan intiated on 23rd Decemeber 2017, we have not made any changes to the policy.

- When we see in the "Scan for Threats" tab, it clearly specifies Last scan was on 16th December 2017 and next scheduled scan is on 30th December 2017.

Weekly Scheduled scan was on 23rd Decemeber 2017, Unable to find the reason behind this. Can someone suggest if you have observed similar issue

It's happening on multiple servers and one observation made was either server was restarted for some reason or SEP services were restarted would this cause to skip the weekly scan.

Thanks in Advance

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Endpoint Firewall: "Firewall Drive Is Not Loaded"

December 29, 2017, 11:39 am
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I need a solution

I'm an enduser w/ a corporate load on my endpoint.  I have not logged into the corporate VPN for over 10 days.  Now, when trying to connect to the corporate VPN, I can't.  I've tried reparing the program via "Product and Features" and even checking for updates via the console on the PC.  

No luck.  

Any ideas???

Hopeless.  THank you. 

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desktop email encryption

December 30, 2017, 6:20 am
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I need a solution

I'm looking for s solution for a MAC OS using MS outlook for email encryption plugin. we are a company of 10 users but working in a stand alone mode, no mail server.

Does this product must be working in a Centralized Management mood or it can be installed on a stand a lone machine?

Also, can I somewher see a video explaining how the recipent wiht no PGP solutioncan open an encrypted email he gets, if there is no demo can you pls try to explain?

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After Symantec Login laptop blue screens

December 29, 2017, 3:29 pm
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I need a solution

I recently downloaded the trial of Endpoint Encryption Management Server to determine if it was suitable for our somewhat closed environment; I created a Windows installation client and deployed it to 5 workstations to see if it will meet the requirements.  Software worked great on the first five deployments, started having issues with the installer therefore I created a new Windows installation client. Deployed the new client to 10 more workstations and monitored all workstations for performance; to determine if we should procure the product. 

I currently have a workstation that will launch the Symantec Endpoint Encryption authentication page and after successful login; machine will Blue Screen with the error PAGE_FAULT_IN_NONPAGED_AREA.  I have attempted to perform a recovery of the startup which has worked on another installation that had an similar issue.  I have booted into the advanced options for Windows 10 repair ISO and at the command prompt I was able to see all of the volumes after mounting the drive and listing the volumes.  I see that the C drive is showing as being formatted as RAW instead of NTFS. 

I created the Windows PE recovery disk that I've seen in forums, has resolved this error; but the bootable ISO will not start.  I created the disk and after authenticating through the encryption I choose to boot to disk, press any key to boot to disk; then the disk just spins and never loads.  

I am in need of a resolution to this issue!!  The procurement request for the license we need has been put on hold and because the trail deployment has had 3 out of 15 problems during the monitoring phase; further deployment has been halted until resolution has been reached.  I am going to image this drive and try to recover the MBR using other methods on the image.  There is alot of data on the drive therefore your support will be much appreciated!!

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Application corruption on MAA iVM

December 31, 2017, 3:09 am
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I need a solution

Dears,

when I look at the analysis report of the pdf files I see a snapshot  form the iVM with adobe corrupted.

that happens to many pdf files. I open the iVM for customization and run adobe reader and I see that it runs properly without any errors.

The same issue happens from time time to EMET app.

Please advise,

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Scan Encrypted folders

December 31, 2017, 4:34 am
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Hello all

- Can the Endpoint Discover Scan include/exclude PGP encrypted folders ?

- Can we use some kind of integration between DLP and PGP to move un-encrypted documents to a folder encrypted with PGP Fileshare ?

- Can we quarantine files so that user no longer has access to them or delete them, using Symantec available products ?

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Domain admins can disable endpoint

December 31, 2017, 10:57 am
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I need a solution

Hi,

Is there any solution to require a password when domain admins try to disable or uninstall sep endpoints ?. They can do although their groups have the password requirement, any ideas ?

Thanks,

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