I have been trying for over an hour to install file share encryption with no luck. I originally attempted to download the three files that appeared and one downloaded but I don't know where it is or what it is called. How do I get access set up? I can be reached at 225-299-3955 in the U.S.
Leslie Jones
I would like to request the user manual for the Blue Coat 800 Series device. We need the instructions on how to open the device and remove the internal hard drives for proper disposal.
Hi All,
i need advice
i want to create Policy in DLP,
"email employee@company.comcan only send email to some external email "
can DLP do that?
Thanks,
Ali Zainal
Hi,
I am hitting the issue that is documented in the TECH237159. The solution provided by the tech article is to log out of AzureAD and log back in. The issue is that if a Windows 10 PC is workplace joined/AzureAD joined the user is always logged in. The only way to access the SEPC managment console is by starting a private browser session and even then I have to enter my userID in two different places before it logs in. The rest of the product is pretty slick but this part just feels very clunky and has room for improvement. Are there any plans to fix this issue in future releases of SEPC?
Thanks
Rob
Hello,
We try to send email to domains that use messagelabs system and receiving errors like the ones listed below:
host cluster8.us.messagelabs.com [216.82.241.196]
SMTP error from remote mail server after initial connection:
501 Connection rejected by policy [7.7] 4607, please visit www.messagelabs.com/support for more details about this error message.
Try checking ip at http://ipremoval.sms.symantec.com/lookup/ but ip not list as negative
The IP address you submitted, 103.22.181.103, does not have a negative reputation and therefore cannot be submitted for investigation.
Sending IP: 103.22.181.103
Recipient domains: apl.com, th.kline.com
Please help unblock/delist asap.
Thanks in advance.
Hello guys,
Recently we have installed Symantec ATP endpoint. I have the following question that I would like help:
The clients (SEP endpoint clients) communicate with the ATP appliance only when there is a need for file upload to Cynic or the clients communicate regularly in order to send info to the appliance?
Kind regards,
we have recently had all email messages from our clients sent to messagelabs assistants returned .
It looks like you have blacklisted our email server ip address.
I can not see any reason for this as i have checked all common blacklists and reputation checks and our ip address seems fine.
message received is :
: host
cluster1.eu.messagelabs.com[195.245.230.83] refused to talk to me: 501
Connection rejected by policy [7.7] 20813, please visit
www.messagelabs.com/support for more details about this error message.
is it possible that you can delist our ip
The server is hosting.fyldecomputersolutions.co.uk 164.132.783.157
The RIPE ip address is registered to Fylde Computer Solutions ltd
122 Victoria Road West
Thornton Cleveleys
Lancashire
FY5 3LG
UK
We are currently being blocked by Message labs.
I submited an investigation here: https://support.symantec.com/en_US/article.TECH828... almost 13 days ago with no replys.
I have checked mxtoolbox & symantec's blacklist checks and we are not black listed.
I have also attempted to phone Symantec support however they can't raise a case as I'm not a symantec customer.
Example logs:
Dec 7 00:45:04 mx1 postfixpool_1/smtp[11065]: 4D5FF7CF1ED: to=<Roger.Milton@moore-scarrott.co.uk>, relay=cluster5.eu.messagelabs.com[193.109.254.3]:25, delay=25705, delays=25704/0.5/0.14/0, dsn=4.0.0, status=deferred (host cluster5.eu.messagelabs.com[193.109.254.3] refused to talk to me: 501 Connection rejected by policy [7.7] 18405, please visit www.messagelabs.com/support for more details about this error message.)
Dec 6 00:18:49 mx1 postfixpool_1/smtp[47437]: E6D467CF660: to=<Roger.Milton@moore-scarrott.co.uk>, relay=cluster5.eu.messagelabs.com[85.158.138.179]:25, delay=25578, delays=25578/0.04/0.35/0, dsn=4.0.0, status=deferred (host cluster5.eu.messagelabs.com[85.158.138.179] refused to talk to me: 501 Connection rejected by policy [7.7] 16909, please visit www.messagelabs.com/support for more details about this error message.)
I URGENTLY need this issue resolved as currently we are relaying all of our email through a temporary IP range which we will soon lose access to.
Please advise the quickest way to get this issue resolved and also to find out why we are being blocked to ensure we can prevent this from happening again.
I currently have 14.0 MP1 on my servers.
Windows update fails unless I disable SEP.
Is this corrected in 14.0.1 RU1?
Hello,
I have an alert in my DLP Enforce
Code 3900
When I review the Aggregator.log can see this
2017-12-17 15:36:45.354 TC - Unexpected exception 0 Write failed.
Connection specific medium frequency logs for connection number = 17309 and 'AIRE_ACOND'.
will someone know the meaning of that?
Hi Team
I have installed a DCS Agent 6.7 MP2 on Windows 2016 Standard and just noticed that the Windows Program Compatibility Assistant is blocking the installation of SDCSS IDS Registry Filter and IPS Drivers.
Based on the current KB it was not possible to find something around this error and the DCS Agent (similar situations happened with SEP 12.1.6 MP8 / Per TECH246824)
I'm assuming that a 6.7 MP3 potentially will fix this error but in the meantime seems that a workaround could be: Disabling Secure Boot
Does anybody have something better than that?
Best Regards
Can someone let me know which is the stable SGOS version for the model ASG--S400-20
I have SEP 14 installed on Windows 2012. This is a computer that does not connect to the internet. I downloaded the latest definitions file (I've tried both 32-bit and 64-bit just in case), but the updater fails every time. I've checked the boards and my dlls are set correctly. How do I solve this? The application is there but has no definitions at this point. Thank you.
We have discovered on one of our Redhat linux server (6.0) ...2 services that are running and utilizing 400-500 % of the CPU....and resurfacing again even after killing the processes...This server is running ORACLE applications...we doubt it might be triggered because of the application have some flaw.
Process names : watch-smartd & carbon
On checking the FW logs below IPs' were found to which the server was trying to communicate to on port 80 : we blocked the same on the FW :
These Trojan infection got associated with application and using the service account to associated with application for their communication and other actions. So that might hinder RCA.
YOur thoughts >??
i need comparison sheet between symantec Endpont DLP and Trend Micro DLP
Dear Support,
What is the best practice to give Hostname to ASG device like hypen,Aplha numeric and so on.
Whether that hostname can we give to join domain ?
Dear All Concerned,
Please help to check license file i have download from license portal but after install license it invalid component license still not update about expiration date.
you can see picture as below.
after included license file and check on appliance component license still not update and do following KB still not update.
now i'm contact to customer care still waiting response. because old license will expire 26 DEC 2017
Thank you everyone for your help.
Hi All,
I am about to requires a server for a new LiveUpdate Administrator instance and looking at the documentation for LiveUpdate Administrator 2.3.6 I cannot see any CPU or RAM requirements it only has Disk space Requirements.
I was wondering if it is safe to assume that the 2.3.6 requirements would be the same as the 2.3.1 and 2.3.2 which is?
Hardware
3.2 GHz Intel Pentium 4 CPU or equivalent.
1 GB of RAM minimum (2 GB of RAM recommended), in addition to the amount recommended by the operating system vendor.
Hi All,
has there anyway we can simulate user traffic in Proxy SG ? has any 3rd party tools are available ?
Thanks in Advance..
We are trying to reinstall the license for a ProxySG SGOS 5.3.2.1 (I know very old) , but he license file keeps failing.
We keep getting the following:” % Licensing: Could not validate license key.”
The license file was downloaded directly from Symantec.
The License is perpetual with no expiration date, so far we tried the following:
1. Retrieve license through the web manager
2. Change password as recommended by Symantec.
3. did a file install from CLI.
5. did a text install.
Nothing worked.... does anyone have any suggestions ...appreciate any help on this.