I need a solution
Hello,
last weekend my pgp encrypted SSD system drive crashed with a bluescreen.
Afterwards I was no longer able to boot into windows.
I have a different laptop now and am trying to decrypt the crashed drive to retrieve my data.
I can see the drive in the encryption desktop software and it is displayed as encrypted.
If I try to decrypt it however, after entering the correct passphrase I get the 12198 error.
We are using Symantec Encryption Desktop 10.3.0 MP1, the same version the drive was initially encrypted with.
The drive itself seems not to be defective, S.M.A.R.T. displays the disk's health status as fine.
Is there anything else I can try to retrieve the data?
Cheers
Thomas