Hi Guys
This is a bit of a shout out to see if anyone else is having issues with SEP12.1 RU2 and Lotus Notes 8.5
Background:
We had an issue with Lotus Notes Stationary documents when using SEP 12.1 RU1 MP1. Stationary documents with attachments randomly deleted and appeared in the drafts folder. This was fixed with RU2
Issue
Since installing RU2 we have a percentage of machines (approximately 40%) that have issues. Basically after upgrading to RU2, Lotus Notes failes to work. After entering in the users password, the splash screen says 'loading' and eventually disappears. The notes processes are running in task manager, and no errors are reporting in the Event Log or SEP logs.
After doing some extensive troubleshooting with Symantec Support, we have found that it appears the be the Notes Scanner component of SEP that is causing the issue. Specifically the line ExtMgr_Addins=NLNVP.DLL in the notes.ini file. Once you either a) remove the notes scanner or b) remove the line from the .ini file, Lotus Notes works correctly. The problem with doing a) is that you still have to remove the line from the .ini file as it doesn't appear to remove itself when removing the component. The issue with b) is that after a restart the line is reinserted.
I am still working with support on this issue, but am very keen to see if any one else in the community has experienced this issue
Thanks
Ben