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"Access is denied" when accessing PGP Netshare encrypted folder share on a different machine with same user

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I need a solution

Hello,

I am having an issue accessing the folder shares using PGP NetShare 10.1.2.  I have a user with both a desktop and laptop, and she has installed and successfully configured/encrypted the share using PGP Netshare on her desktop.  However, accessing the files on her laptop is a no-go.  The same version of PGP Netshare has been installed on her laptop (running Win7 64-bit Enterprise SP1) as well, and the user account has been setup, but I still get "Access is denied" when trying to access the shared folder.  

Steps I have taken so far include exporting the key file from the desktop machine and importing it into her laptop, creating a new key, and adding the shared folders to the NetShare tab, but to no avail.  I have a feeling I did something wrong or something is missing, just not sure what.

Thanks for your assistance!


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