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DOUBT ABOUT SSL

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I need a solution

Hello, how are you?

I have a doubt.

If my Policies order is: 

1) Local

2) VPM

And on Local, I have a Policy to SSL intercept on Business category, but on VPM I have a Policy to not intercept a specific website, but this site is categorized as Business, will this be intercepted?

Tks!!

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1578410150

SSL

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I need a solution

Hello,

Here we have some policies to intercept SSL in some websites and cateogories, but how can I know if they are intercepting? Has any reporting on reporter to view this? Or on Proxy has any way to see wich websites are intercepting?

Tks!

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What could be a reason for a Proxy SG to un-join a domain

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Hi;

A Proxy SG un-join a domain suddenly and the users get this error message, when trying to authenticate to any site:

"An unrecoverable error was encountered: "The IWA direct realm encountered an unmapped error code, contact your system administrator."

Exception: Internal error 

What could the un-join reason be. A failed health check for example? I had the impression that this does not constitue a reason for loosing domain trust.

Kindly

Wasfi

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Uninstall ICT Agent without Password

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I need a solution

Hello,

Is there any way to uninstall ICT agent when forgetting password install ?

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11.3.0 HF2 custom logo

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I do not need a solution (just sharing information)

Hi,

Im running 11.3.0 HF2 Symantec Endpoint Protection. I created a new client installation package with custom logos, somehow the custom logos are not showing. Someone knows how i can somehow force this to show?

Levd

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Rule to detect sender-recipient

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I need to create a rule that covers the scenarios below. We have already checked for support from Symantec and had the answer that it is not possible to set up to detect a sender by sending a message to only one recipient (one to one).

Scenario 1: Detect (@acme for a popular domain- one for one)
sender: @ ACME.com.br
recipient: @ XXX.com

Scenario 2: Do not detect (when you have @YYY.com as your recipient)
sender: @ ACME.com.br
recipient: @ XXX.com
recipient: @ YYY.com.br

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Error 5001 - IOS 13

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Since  my iPhone was upgraded to IOS13 everytime I get the notification to approve access I receive the following message when Approving the sign in request

"this request could not be completed due to network connectivity issues. Try to log in again. Error Code 5001"

I have to use the security code to login. Happens in multiple locations and whether the phone is on wifi, or using the celluar network, so general connectivity is not in question.

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Clients reporting to other SEP Manager

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I need a solution

Dear Everyone,

I would like to ask help on how can I achieve correct SEP firewall policy which will prevent clients to report to the other SEP manager in our other sites. Out current setup is 1 SEPM each site and no replication. All sites are connected via MPLS.

We're using custom port for client server communication.

Thank you for those who responded.

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1578548755

DOUBT ABOUT SITEREVIEW

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Hello,

I have a simple doubt that I don't found here or on SiteReview: how long does it take to categorize a site on sitereview?

Tks :)

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1578496424

SEP blocking Vonage update

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Greetings,

We have remote locations that use Vonage for their phone systems, and SEP keeps blocking the update to the Vonage software. Anybody else seen this? I know there were issues with SEP blocking MS updates.

Cheers

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agent won't uninstall

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I need a solution

The agent on one of my windows 10 PC was locked up.  The agent page said that it hadn't been updated in months.  None of the links on the page worked. I deleted the computer from the console  and then I tried to uninstall and it seemed to work, but when I try to install it again it tell me it wants to upgrade and runs an uninstall again where it gets up to 90+ percent and then roles back to 60 percent and stays that way for at least 5 minutes. and then says it was successful and to reboot to install.  I re-boot and again it tell me I have an old version and has to upgrade and tries to uninstall again and I end up in this loop where it keep tell me to reboot and never actually get to install, but the computer doesn't show any indication of the agent.  There is no directory, nothing in the tray and no processes or aapps running.  Any ideas what is stopping the uninstall/install process

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Remove Endpoint 12.1.6607.6300

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I do not need a solution (just sharing information)

I have a client that has old settings of installation Endpoint Protection 12.1.6607.6300 and i cant installl any other antivirus, please sent me the cleanwipe or a procedure to remove it. Server and other clients in my network are uninstalled full.

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Getting an Alert Email for Specific DLL quarantined

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I need a solution

Hello,

Is it possible within SEPM to get an email alert anytime a specific .dll is quarantined on any machine? If you are in agreement about utilizing "Notification Condition" feature of SEPM for this, where exactly would I put the dll name under :risk name"? and Action taken would be "quarantined?"

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Getting an Alert Email for Specific DLL quarantined

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I need a solution

Hello,

Is it possible within SEPM to get an email alert anytime a specific .dll is quarantined on any machine? If you are in agreement about utilizing "Notification Condition" feature of SEPM for this, where exactly would I put the dll name under :risk name"? and Action taken would be "quarantined?"

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ICT Watermarking on External Email

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I do not need a solution (just sharing information)

Hi, 

One of my customer is using ICT.  Customer have a query that he wants to apply ICT Classification watermark only on External Email and not on Internal Email. Is it possible to apply watermark only on External Email and not on internal email communication?

Regards,
Saqib Alam

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Symantec & Rubrik & Qstar backup issue

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I need a solution

We have a Windows 2012 R2 server running Symantec Endpoint Protection 14.2.53.23.2000. Same behavior I am reporting was also observed with ver 14.0.3876.1100

We have a backup appliance Rubrik on version 5.2 that archives virtual machines fine to the above server fine. It is when we attempt to write a virtual machine tape, using Qstar software we run into a problem. The job keeps restarting.

If we disable Symantec the jobs fails. If we put exceptions in place for the Qstar directories the job fails too.

If we remove Symantec the job completes.

How do we go about troubleshooting this type of scenerio? Rubrik and Qstar believe Symantec is the cause.

Thanks!

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SEP continuing after Accenture merger?

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I need a solution

Will SEP still be supported after the merger? Newer versions, newer definitions?

If not, when is the cut off?

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Centralized AV update

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I do not need a solution (just sharing information)

Dear All,

We are currently working in a project where we need to deploy, Centralized AV update to 50 Servers (winSvr 2012) and 20 Workstation (Win8). Our current architecture as below;

L3 network (no internet access): Client Server and Workstations n

L3 network (no internet access): SEPM 

L3.5 DMZ (no internet access) : No SEPM instance

L4 (business netwrk with internet connection): SEPM 

 We need your help to advice the best practice and any sample architecture on how to deploy centralize AV update from L4 down to L3 clients. 

Regars,

Naragas

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ASG AV&Malware Databases Critical

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I need a solution

Hello, Our ASG Health check warning.Because cas.bluecoat-local-response Check failed And ASG's Content Analysis Kaspersky Labs can't update. We try to restart the ASG ,restart content analysis web management.But the issue still exists. Now this issue makes ASG's Content Analysis can't block objects

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When will the Google Chrome v78/79 "Aw Snap" issue be fixed (not worked-around)?

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I do not need a solution (just sharing information)

Hi,

I know Symantec has release the following workaround - https://support.symantec.com/us/en/article.tech256047.html - for the Google Chrome 78/79 'Aw Snap...' issue.

I also noticed that SEP 14.2 RU2 was released on November 12, 2019, and the release notes don't mention this issue been fixed.

When does SEP plan to address this issue?

Thanks

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