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DAgent displays Client Record Updated but job never starts

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I need a solution

I'm having this exact issue but with GSS 3.2 RU6 and WinPE 10:

https://support.symantec.com/en_US/article.TECH213716.html

I'm trying to pull a Windows 10 Education 64-bit image and the computer will boot to automation but once it gets to the Client Record Updated screen it just sits there and never starts the create image job. The computer name and MAC address fields remain blank. I've tried recreating my boot images 3 times, reinstalling my WADK, and tried tinkering with PXE settings but I can't get past this. Any help is appreciated. If you need more info let me know.

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Endpoint Prevent for Mac and Cloud Sync Apps

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Are the same Cloud Sync Apps that are supported for Windows also applies for MacOS? 

The latest document of the "Symantec™ Data Loss Prevention System Requirements and Compatibility Guide Version 15.0" contains a list for Windows but not for MacOS.

Where can I obtain a full list of everything supported for the Mac Agent?  Is there a version of the "Supported features for Mac OS endpoints in Data Loss Prevention Endpoint 14.0" for V15?

TIA

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Message logs export as csv doesn't contain the email size

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I need a solution

Customer wanted the size, anyway to include it ?

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SEP 14.2 is now available

CAS AV Pattern not auto update

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I need a solution

Dear All,

   I have problem with CAS about update AV Patterns. not auto update

i have cheked from CAS administration guide. CAS will automatically check for new engines and pattern files every 5 minutes

but CAS of my Customer is not auto update it make System status Critical because AV patterns not update following capture screen as below

but i think this issue about CAS cannot connect to internet . it not  correct when i tried to force update pattens. CAS can normal to update patterns

and everything back to normal following capture screen as below

after that CAS always not update until go to click force update.

pleas help to recommend about how to resolve this issue i would like CAS can automatically update AV patterns.

Thank you so much for  your help.

Best Regards,

Chakuttha R.

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Endpoint agent issues after upgrade to 15.0 MP1

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I need a solution

Hello,

We recently upgraded all DLP Servers to 15.0 MP1  and when I was testing the new 15.0 MP1 agent package, I observed following issues.

1) Agent tasks alsmost everytime expire. Sometimes "Set Log Level" or "Restart" tasks will work but intermittently.

2) I have changed the text on the Title Bar and MSG Title for "Endpoint Notify" response rule, however, the notification pop-up window still shows the text that comes by default.

3) I have agent groups created based on machine naming convention. They were working absolutely fine till 14.6 MP2. However, post upgrade to 15.0 MP2, the mahcines that I install with 15.0 MP1 package, do not show up under any group. The user name, agent group and agent configuration columns show up blank for these testing machines.

I gave tried below steps:

1) Create new package, new agen groups, new configurations

2) Tried on different machines for testing

3) Have applied the hotfix for agent events just to be sure that the excessive agent events were not causing this.

Has anyone faced any such or similar issues post upgrade to 15.0 MP1?

Thanks.

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Desktops losing network after SEP 14 Installation - Win 7

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I need a solution

Hi All,

In my project we are currently using SEP 14.0.2415.0200. For the past 2-3 months we are encountering an issue that was never there before.

A few of the desktops are losing network connectivity after we install SEP in them. The network works fine up until SEP asks for restart (let's call it Re1) after the installation. After the installation the desktop stays on network for a few seconds and then the connectivity drops. We have to physically go the affected desktop and give a restart (let's call it Re2). After just 1 restart the desktop comes back on the network. One common thing i have observed in the affected desktops is this : After the SEP takes Re1 i will login into the the desktop and try to open SEP from start menu and it always gives the error saying symantec services cannot be started (attached the screenshot for that). After Re2 the same installation works like normal. 

The issue is happening to a few desktops (say 2-3 out of 10). There is no recurring pattern here as well. Seems like a completely random thing that can happen to any desktop. We have tried installing symantec by manually logging into the desktop as well as tried installing it using PushDeploymentWizard. Tried taking new packages for SEP Client, still the same issue comes up.

We have not made any changes to the SEP server so i have no clue how this problem popped up. I have looked up this issue but the solutions are for Windows 10. This issue is becoming a nuance for us now because we used to push symantec and leave it to update overnight but now we do not have that peace of mind. I am worried this issue might spread to a point where we have to manually interfere in every SEP installation.

Kindly provide any solutions/inputs on this.

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SEP Checking period

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I need a solution

Hi team,

I installed SEP to my computer for a time.

But I lost my SYMC Lic and don't know how to check from my computer the expiration date of SEP.

Please help me!

Thank you!

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DLP policy to find 1 word as long as another word does not appear

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New to DLP policy creation

working on a small project and need some assistance

How  can a create a policy for the below criteria 

  • If e-mail contains the word password
    • and NOT the word reset
    • create a low or medium severity alert in DLP
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the problem message appears on the client

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I need a solution

I installed the features of "Email Scans" and disabled (we intend to use it in the future).
When disabling, the problem message appears on the client. I do not want to show these messages to the client, how do I remove this type of notification?

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1529083542

File blocked even after being put in exclusion path

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Hi everyone,

I have developped an .exe file and then put it in a shared network (a NAS).

I've then installed a Symantec Protection Engine 7.9, After the first scan, the .exe file was blocked :

An infection has been found

Date/time of event = 2018-06-15 09:52:13 Event Severity Level = Warning Scan Rule = Repair or delete Threats URL = 10.XXX.XXX.XXX/*****.exe File name = *****.exe File status = BLOCKED Component name = ****.exe Component disposition = INFECTED Virus name = Heur.AdvML.C Virus ID = 4294779570 Virus definitions = 20180614.007 Client IP = 10.XXX.XXX.XXX Scan Duration (sec) = 7.751 Connect Duration (sec) = 7.767 Symantec Protection Engine IP address = 10.XXX.XXX.XXX Symantec Protection Engine Port number = 1344 Uptime (in seconds) = 104 Uber Category = Malware,Advanced Heuristic Sub Category Name = Heuristic Virus Sub Category ID = 3 Sub Category Description = Detection of a threat based on malware heuristics.

Cumulative Risk Rating = High

Performance impact = High

Privacy impact = High

Ease of removal = High

Stealth = High

so I add that file to exclusion list in filtering.xml file by this command line :

c:\Program Files\Symantec\Scan Engine>java -jar xmlmodifier.jar -b "/filtering/FileAttribute/DenyFilePaths/items""c:\exclusion.txt" filtering.xml

where exlcusion.txt file contains le full path and the name of the file.

I got a java error "java.lang.NullPointerException" but the line is added in filtering.xml file :

<FileAttribute>
<FileNamesEnabled value="false"/>
<DeleteFileNames value="false"/>
<FileSizeScanThreshold value="0"/>
 
<DenyFileNames>
<items>
</items>
</DenyFileNames>
 
<FileTypeFilteringEnabled value="false"/>
<DenyFileTypes>
<items>
</items>
</DenyFileTypes>
 
<DenyFilePaths>
<items>
<item value="\\10.XXX.XXX.XXX\downloads\PDT\******.exe"/>
</items>
</DenyFilePaths>
.
.

after restarting symcscan service, the file is still blocked ! any help please !

Thanks.

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FIPS Mode Does not change to Enabled

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I need a solution

We are running Symantec Command Line on a VM with Windows Server 2016 Data Center,  I have tried setting the PGP_FIPS_MODE env variable to true and it it echos that this has happended but then when I use the command "pgp --version --verbose"  and it shows "FIPS  mode: Disabled", this happens also if I even run the command as "pgp --version --verbose --fips", we were seeing the same problem in our trial version and activated our new License yesterday, and the probelm remains. We are using PGP Command Line version 10.4.1 build 54, I checked the forums and for older version of Command Line there seems to have been an issue with a missing sig.dll, when I search for it, I show a PGP.ce.dll.sig and a PGPusp.dll.sig are present.  We need to be FIPS compliant and I need a way to verify that it is indeed enabled.

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Central management of multiplicity SMGs

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I need a solution

Good day all,

Any solution on how to centrally manage all my SMGs  ?

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Improve reporting

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Hello,

I was trying to find a report that would give me details on all of the alerts I've been receiving by email on one of our computers. The closest I got was exporting the alerts report but I was looking for the report to include the details of the ports and computers being attacked and the ip addresses of the attackers as well but none of the reports you have available export that data. I can only get the ip addresses and port info by going to the history of the computer and clicking on each individual alert to find the window that pops up with those details. 

Any chance you can improve the alert report to include this data?

Thanks.

Dilia

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BCWF Issue

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I need a solution

Hi,

I am using BCWF license , i can see my database is successfully downloaded. But when i serach for facebook.com it does not in Application name.

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Anyone who can shed some light upon how BCCA communicates with WSS in a SAML setup

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We have a working SAML authentication in our Field Office that uses WSS as their secure webgateway. I used BCCA as our IDP but didnt set up an incoming firewall policy to my BCCA server. I have an outgoing policy to threatpulse but I dont see any logs hitting this policy. Makes me wonder how they communicate to one another in my current setup. WSS can see my internal BCCA as active.

-Philip

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DLP FlexResponse not logged

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I need a solution

So, basically, I'm trying to integrate Symantec Endpoint Encryption and Symantec Data Loss Prevention via FlexResponse.

I followed the guide and managed to encrypt the files via DLP policy but its just that the event/incident does not show up in the Incidents Reports.

Is this intended or not?

Other incidents are being logged properly.

Fyi, the guide that I followed is the DLP 15 Administration Guide and this: https://support.symantec.com/en_US/article.DOC7639...

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Host Entry on Proxy

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I need a solution

Dear Team,

Whether it is possible to create host entry on proxy for particular Public IP instaed of forwarding ?

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1529330742

Is SMG 10.6.5-1 compatibile with VMWare esx 6.5

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I need a solution

HI,

We are looking to upgrade to SMG version 10.6.5-1 but before we do I was reading through the upgrade notes and it says;

You can update to Symantec Messaging Gateway 10.6.5-1 on any of the following
platforms: 
--VMware ESXi/vSphere  5.5/6.0
 

We are on version 6.5 and I want to know is there any known issues with upgrading to this version before we do.

Thanks in advance,

Kierán

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Symantec PGP - Citrix Release 7.15 Support

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Hello,

actually symantec do not Support Citrix XenApp / Xen Desktop Version 7.15 LTSR Releaes. This is an Citrix LTSR Release wg´hich a lot of Citrix customer (also big custiomer) use in production. We need very important this support for this Citrix Release 7.15 LTSR for eMail Encryption and Fileshare (NetShare) onb Citrix W2K8 / W2K12 / W2K16 Server (actually W2K8) an on normal Windows Shares and NetApp Share (transparaent like Windows Share, no NetApp Encryption used). e are using actually Symantec Encryption Desktop 10.4.1.MP2 and plan to update to 10.4.2 this year. 

At this time I got the information from you that only the following products will be supported:

    • Citrix XenApp 7.6 FP3
    • Citrix XenApp 7.7
    • Citrix XenApp 7.9

In my case # 14503375 - Symantec Encryption Desktop 10.4.1.MP2 File Share usage with Citrix XenApp 7.15  LTSR / Xen Desktop 7.6 LTSR with NetApp I got the following feedback:

are the only version of XenApp supported by Symantec Encryption Desktop for File Share and email encryption.

1. Citrix XenApp 7.15 LTSR  - Not Supported.
2. Citrix XenDesktop 7.6 LTSR - Not Supported.
3. NetApp (Fas8080) / NetApp Release 9.1P3 - Not Supported.
4. MS Office 2010 / Office 2016 - Supported.

Find the below article for your reference.
Using Symantec Desktop Email 10.4.1 or later with Citrix XenApp
http://www.symantec.com/docs/INFO4047

Can you please support this Versions and give me the roadmap when it is planed.

Thanks

Kind regards 

Jürgen Bilkenroth 

GRENKE digital GmbH

IT Server Application Management

GRENKE digital GmbH

Phone:  +49 7221 5007 662

eMail:    jbilkenroth@grenke.de

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