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Endpoint Encryption 8.2.0 MP1

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I need a solution

I have a laptop that I decrypted and then re-encrypted because our SEE management server crashed.  I have done eight laptops and this is the last one, but I cannot for the life of me get it to Check-In with the Management server.  I have deleted the registered user and recreated the user hoping that would resolve the issue, but it did not.

I'm fairly new to this software, but like I said - I did decrypt and re-encrypt eight laptops already and was able to resolve the few issues I came across, like a laptop not being in the correct container...blah..blah...

What are some steps I can can to get this laptop to register.  The laptop is a Latitude E5510 running Windows 7 32 bit. 

Thank you in advance.

Kim


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