File recovery for files encrypted on SEE Removable Storage device

Has anyone out there ran into the situation where a user has a file on a USB device and they need an encrypted file opened but cannot remember the password to open it?  If so, how was that handled?  Is there any way to recover the files from an offsite location(remote user that is opening the file from a Non-RS protected PC)?  The only way I see (and it is NOT very secure) is to email the user a copy of the recovery cert or the copy of the user cert to decrypt the file with.

Any suggestions?  The question has come up and I am just looking for another answer.

Thanks in advance.