I need a solution
Don't you think that Symantec Support is a joke? I am the valid PGP Desktop customer, and I tried to log a support case, but after I clicked the button to submit, all I can get is HTTP 500 error below and I can't even log a ticket. Please fix your own bug.
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.IllegalStateException: Cannot create a session after the response has been committed org.apache.catalina.connector.Request.doGetSession(Request.java:2301) org.apache.catalina.connector.Request.getSession(Request.java:2075) org.apache.catalina.connector.RequestFacade.getSession(RequestFacade.java:833) org.apache.catalina.connector.RequestFacade.getSession(RequestFacade.java:844) javax.servlet.http.HttpServletRequestWrapper.getSession(HttpServletRequestWrapper.java:224) com.symantec.support.common.web.servlet.LocaleRequestWrapper.getLocale(Unknown Source) org.springframework.web.servlet.i18n.AcceptHeaderLocaleResolver.resolveLocale(AcceptHeaderLocaleResolver.java:39) org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:903) org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:705) org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:625) org.springframework.web.servlet.FrameworkServlet.serviceWrapper(FrameworkServlet.java:386) org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:346) javax.servlet.http.HttpServlet.service(HttpServlet.java:690) javax.servlet.http.HttpServlet.service(HttpServlet.java:803) com.symantec.support.common.web.filters.LocaleFilter.doFilter(Unknown Source) com.symantec.support.common.web.filters.CharacterEncodingFilter.doFilter(Unknown Source) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
note The full stack trace of the root cause is available in the JBossWeb/2.0.1.GA logs.