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Passphrase not updating on specific laptop

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I need a solution

Have 2 laptops and 1 user.

On laptop A the user logins with their windows password via PGP at boot with the single signon.

When they reset their password on the laptop A and even manually sync the keys to the PGP Universal Server and rebooted, PGP still is using the old password.

If the users does the same on laptop B, when they change the password and sync the key, on reboot, PGP is using the new password.

 

I've looked at laptop A and cache appears to be off (was on before).  I've used the re-register tool to re-register them with the PGP server, makes no difference.  Removed all the PGP key files on the laptop associated with that users manually, makes no difference.  Removed the user from the PGP server and from the laptop and even removed them from the User Access section.  Then re-added them, makes no difference.

Any ideas why it's not syncing the new password?


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