I need a solution
Hello, I'm trying to update our Endpoint Protection Manager to the latest 12.1.2015 version, but I get an error when the setup tries to complete the migration. I believe the problem is due to some kind of sep.slf license problem, but I have no idea on how to proceed. I have tried to call the technical support here in Italy, no answer after 40minutes...
This is the log, any Symantec guy here that may help ?
Thx
2012-12-19 17:40:26.946 THREAD 1 SEVERE: ================== Server Environment ===================
2012-12-19 17:40:26.952 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2012-12-19 17:40:26.953 THREAD 1 SEVERE: os.version = 6.1
2012-12-19 17:40:26.953 THREAD 1 SEVERE: os.arch = x64
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.version = 1.7.0_09
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.vendor = Oracle Corporation
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.vm.version = 23.5-b02
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2012-12-19 17:40:26.953 THREAD 1 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-12-19 17:40:26.953 THREAD 1 SEVERE: java.user = null
2012-12-19 17:40:26.953 THREAD 1 SEVERE: user.language = it
2012-12-19 17:40:26.954 THREAD 1 SEVERE: user.country = IT
2012-12-19 17:40:26.954 THREAD 1 SEVERE: scm.server.version = 12.1.2015.2015
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Upgrade parameters
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Upgrade args length = 0
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Unable to get the command-line arguments
2012-12-19 17:40:26.954 THREAD 1 INFO: Main>> Main> Server Home: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-12-19 17:40:27.335 THREAD 1 INFO: DatabaseUtilities>initDataSource: Found 12.x driver
2012-12-19 17:40:27.336 THREAD 1 INFO: initDatasource dbport:2638
2012-12-19 17:40:27.337 THREAD 1 INFO: Datasource set in sqlanywhere>>ds:sybase.jdbc4.sqlanywhere.ASADataSource@14ed923
2012-12-19 17:40:27.343 THREAD 1 INFO: Checking whether the service is running: SQLANYs_sem5
2012-12-19 17:40:27.343 THREAD 1 INFO: Retrieve status for service SQLANYs_sem5
2012-12-19 17:40:27.408 THREAD 1 INFO: The status for SQLANYs_sem5' service is 4
2012-12-19 17:40:27.571 THREAD 1 INFO: Has valid SAV license
2012-12-19 17:40:27.572 THREAD 1 INFO: Info>> No SNAC license file in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
2012-12-19 17:40:28.782 THREAD 1 INFO: Main>> executePreLaunchSteps> Config schema format is upgraded from (schema version from db): 12.1.2.2
2012-12-19 17:40:28.897 THREAD 1 INFO: Saving disaster recovery data to: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\Server Private Key Backup\recovery_2012-12-19-17-40-28.zip
2012-12-19 17:40:28.945 THREAD 1 INFO: Main>> executePreLaunchSteps> DbVersion: 12.1.2.2 schemaVersionFromDB: 12.1.2.2 isSpm51Mr7: false hasOtherOSAgents: false dbcompanySize: 3 dbConnected: true
2012-12-19 17:40:28.946 THREAD 1 INFO: Main>> checkUpgradeFeasibility> Checking for upgrade feasibility, current schema version = 12.1.2.2, schema version from db = 12.1.2.2
2012-12-19 17:40:28.946 THREAD 1 INFO: Main>> launchMainFrame> Launching the UI
2012-12-19 17:40:29.260 THREAD 1 INFO: Invalid Trial license or Upgrade License
2012-12-19 17:40:29.267 THREAD 1 INFO: isLicenseInstallationValid: sep.slf =false OD file=true
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.server.port is found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.http.port is found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.webserver.http.port is found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.webserver.https.port is not found in conf.properties
2012-12-19 17:41:02.938 THREAD 15 INFO: scm.shutdown.port is found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.console.reporting.https.port is found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.webservices.port is found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iis.http.port is not found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iis.https.port is not found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iisproxy.http.port is not found in conf.properties
2012-12-19 17:41:02.939 THREAD 15 INFO: scm.iisproxy.https.port is not found in conf.properties
2012-12-19 17:41:03.960 THREAD 19 INFO: Initializing ...
2012-12-19 17:41:03.961 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:03.962 THREAD 19 INFO: Executing command - stop semsrv
2012-12-19 17:41:04.094 THREAD 19 INFO: Servizio Symantec Endpoint Protection Manager non avviato.
2012-12-19 17:41:04.094 THREAD 19 INFO:
2012-12-19 17:41:04.094 THREAD 19 INFO: Ulteriori informazioni sono disponibili digitando NET HELPMSG 3521.
2012-12-19 17:41:04.094 THREAD 19 INFO:
2012-12-19 17:41:04.094 THREAD 19 INFO: Waiting for service termination: semsrv
2012-12-19 17:41:04.094 THREAD 19 INFO: Checking whether the service is stopped: semsrv
2012-12-19 17:41:04.094 THREAD 19 INFO: Retrieve status for service semsrv
2012-12-19 17:41:04.152 THREAD 19 INFO: The status for semsrv' service is 1
2012-12-19 17:41:04.156 THREAD 19 INFO: Service is stopped.
2012-12-19 17:41:04.157 THREAD 19 INFO: Executing command - stop semwebsrv
2012-12-19 17:41:04.217 THREAD 19 INFO: Servizio Server Web Symantec Endpoint Protection Manager non avviato.
2012-12-19 17:41:04.217 THREAD 19 INFO:
2012-12-19 17:41:04.217 THREAD 19 INFO: Ulteriori informazioni sono disponibili digitando NET HELPMSG 3521.
2012-12-19 17:41:04.217 THREAD 19 INFO:
2012-12-19 17:41:04.218 THREAD 19 INFO: Stop SemSrv done.
2012-12-19 17:41:04.218 THREAD 19 INFO: Action Start:0
2012-12-19 17:41:04.221 THREAD 19 INFO: DatabaseUtilities>initDataSource: Found 12.x driver
2012-12-19 17:41:04.221 THREAD 19 INFO: initDatasource dbport:2638
2012-12-19 17:41:04.221 THREAD 19 INFO: Datasource set in sqlanywhere>>ds:sybase.jdbc4.sqlanywhere.ASADataSource@4114b2
2012-12-19 17:41:04.225 THREAD 19 INFO: initDataSource
2012-12-19 17:41:04.230 THREAD 19 INFO: DatabaseUtilities>initDataSource: Found 12.x driver
2012-12-19 17:41:04.230 THREAD 19 INFO: initDatasource dbport:2638
2012-12-19 17:41:04.230 THREAD 19 INFO: Datasource set in sqlanywhere>>ds:sybase.jdbc4.sqlanywhere.ASADataSource@39803e
2012-12-19 17:41:05.435 THREAD 19 INFO: Try to reinstall Embedded DB service.
2012-12-19 17:41:05.436 THREAD 19 INFO: Running net stop SQLANYs_sem5......
2012-12-19 17:41:08.000 THREAD 19 INFO: Il servizio Database integrato Symantec sta per essere arrestato.Servizio Database integrato Symantec arrestato.
2012-12-19 17:41:08.001 THREAD 19 INFO: Checking whether the service is running: SQLANYs_sem5
2012-12-19 17:41:08.001 THREAD 19 INFO: Retrieve status for service SQLANYs_sem5
2012-12-19 17:41:08.058 THREAD 19 INFO: The status for SQLANYs_sem5' service is 1
2012-12-19 17:41:08.060 THREAD 19 INFO: Running dbsvc.exe -d sem5 -q -y
2012-12-19 17:41:08.912 THREAD 19 INFO: SQL Anywhere Service Utility Version 12.0.1.3554Service "sem5" was created successfully.
2012-12-19 17:41:08.913 THREAD 19 INFO: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\bin\ServiceUtil.exe
2012-12-19 17:41:08.913 THREAD 19 INFO: -service
2012-12-19 17:41:08.913 THREAD 19 INFO: SQLANYs_sem5
2012-12-19 17:41:08.913 THREAD 19 INFO: -setservicerecovery
2012-12-19 17:41:08.913 THREAD 19 INFO:
2012-12-19 17:41:09.396 THREAD 19 INFO: Service Recovery options for SQLANYs_sem5 have been successfully configured.
2012-12-19 17:41:09.403 THREAD 19 INFO: Executing command - start SQLANYs_sem5
2012-12-19 17:41:11.512 THREAD 19 INFO: Servizio Database integrato Symantec in fase di avvio .
2012-12-19 17:41:11.513 THREAD 19 INFO: Avvio del servizio Database integrato Symantec riuscito.
2012-12-19 17:41:11.513 THREAD 19 INFO:
2012-12-19 17:41:11.517 THREAD 19 INFO: Waiting for service running: SQLANYs_sem5
2012-12-19 17:41:11.517 THREAD 19 INFO: Checking whether the service is running: SQLANYs_sem5
2012-12-19 17:41:11.517 THREAD 19 INFO: Retrieve status for service SQLANYs_sem5
2012-12-19 17:41:11.576 THREAD 19 INFO: The status for SQLANYs_sem5' service is 4
2012-12-19 17:41:11.580 THREAD 19 INFO: The service SQLANYs_sem5 has already been started.
2012-12-19 17:41:11.581 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.581 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.608 THREAD 19 INFO: updateEmbeddedStatementCount done
2012-12-19 17:41:11.614 THREAD 19 INFO: Config schema format is upgraded from: 12.1.2.2
2012-12-19 17:41:11.616 THREAD 19 INFO: Upgrade schema started ...
2012-12-19 17:41:11.622 THREAD 19 INFO: Database Schema has been upgraded.
2012-12-19 17:41:11.708 THREAD 19 INFO: info : LicenseUtils.getProductType typeFromOD=SEPSB onlyFromODLicense=true
2012-12-19 17:41:11.721 THREAD 19 INFO: Invalid Trial license or Upgrade License
2012-12-19 17:41:11.726 THREAD 19 INFO: isLicenseInstallationValid: sep.slf =false OD file=true
2012-12-19 17:41:11.727 THREAD 19 INFO: Upgrade: isSBEtoEE ? false
2012-12-19 17:41:11.749 THREAD 19 INFO: Invalid Trial license or Upgrade License
2012-12-19 17:41:11.764 THREAD 19 INFO: isLicenseInstallationValid: sep.slf =false OD file=true
2012-12-19 17:41:11.765 THREAD 19 INFO: UpgradeUtil>>addCategoryToLuConfig(SUBMISSION_CONTROL):Begin...
2012-12-19 17:41:11.771 THREAD 19 INFO: UpgradeUtil>>addCategoryToLuConfig: SUBMISSION_CONTROL is already enabled.
2012-12-19 17:41:11.771 THREAD 19 INFO: UpgradeUtil>>addCategoryToLuConfig(SUBMISSION_CONTROL):End.
2012-12-19 17:41:11.785 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Started.
2012-12-19 17:41:11.805 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=2765C9C77F5D78434D37C7AEA95E2C91
2012-12-19 17:41:11.818 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=8310727B0B57C09721B7C3996F55B8CC
2012-12-19 17:41:11.824 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=4FE8A86D1B72DA90C9D4996E7E771D56
2012-12-19 17:41:11.829 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Checking software package ID=E4947BF30619072ADDAEA15395179120
2012-12-19 17:41:11.833 THREAD 19 INFO: fixSoftwarePackageBrokenLinks>> Finished.
2012-12-19 17:41:11.834 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.834 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.846 THREAD 19 INFO: Check and upgrade SemServer
2012-12-19 17:41:11.850 THREAD 19 INFO: Database already has the laster verion.
2012-12-19 17:41:11.861 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.861 THREAD 19 INFO: UpgradeStep >> checkUpgradeStatus.
2012-12-19 17:41:11.868 THREAD 19 INFO: ApacheServerConfig>> getListenPortFromApacheConfFile> confFile = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\httpd.conf, listeningPorts = [8014]
2012-12-19 17:41:11.871 THREAD 19 INFO: ApacheServerConfig>> updateListenPortInApacheConfFile> configFile = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\httpd.conf, httpPortsToBeMerged = [8014], isHttps = false
2012-12-19 17:41:11.873 THREAD 19 INFO: ApacheServerConfig>> updateListenPortInApacheConfFile> httpPortsToBeMerged = [8014]
2012-12-19 17:41:11.875 THREAD 19 INFO: Previous Apache server configuration does not set SSL for clients configuration. So keep the default setting.
2012-12-19 17:41:11.880 THREAD 19 INFO: Getting DB connection
2012-12-19 17:41:11.882 THREAD 19 INFO: Uploading Symantec Antivirus 10.x logs not enabled before upgrade. No modification required in apache configuration
2012-12-19 17:41:11.882 THREAD 19 INFO: Completed with DB connection
2012-12-19 17:41:11.882 THREAD 19 INFO: Updating Apache Config for Sav10x logs upload successful: true
2012-12-19 17:41:11.887 THREAD 19 INFO: isSQLDbWithWindowsAuthentication returns false
2012-12-19 17:41:11.887 THREAD 19 INFO: setFCGIDImpersonation:false
2012-12-19 17:41:11.891 THREAD 19 INFO: <ApacheServerConfig.updateConfig> Processing Apache config merge. Src file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\ssl.conf.new, Dest file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\ssl.conf
2012-12-19 17:41:11.895 THREAD 19 INFO: <ApacheServerConfig.getNewOverrides>
2012-12-19 17:41:11.896 THREAD 19 SEVERE: No updates available.
2012-12-19 17:41:11.896 THREAD 19 INFO: <ApacheServerConfig.updateConfig> Processing Apache config merge. Src file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf.new, Dest file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf
2012-12-19 17:41:11.897 THREAD 19 INFO: <ApacheServerConfig.getNewOverrides>
2012-12-19 17:41:11.897 THREAD 19 INFO: Identified update item: [SSLProtocol, all -SSLv2]
2012-12-19 17:41:11.897 THREAD 19 INFO: Identified update item: [SSLCipherSuite, HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4]
2012-12-19 17:41:11.897 THREAD 19 INFO: <ApacheServerConfig.doApacheDirectiveUpdates> Processing file:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf
2012-12-19 17:41:11.897 THREAD 19 INFO: Directive:SSLCipherSuite=HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> Directive:SSLCipherSuite=HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> : false
2012-12-19 17:41:11.898 THREAD 19 INFO: Already upto date:SSLCipherSuite=HIGH:!MEDIUM:!LOW:!aNULL:!eNULL:3DES:!RC4
2012-12-19 17:41:11.898 THREAD 19 INFO: Directive:SSLProtocol=all -SSLv2
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> Directive:SSLProtocol=all -SSLv2
2012-12-19 17:41:11.898 THREAD 19 INFO: <ApacheServerConfig.IsDirectiveUpdateRequired> : false
2012-12-19 17:41:11.898 THREAD 19 INFO: Already upto date:SSLProtocol=all -SSLv2
2012-12-19 17:41:11.898 THREAD 19 INFO: No Apache directive merge required: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\..\apache\conf\ssl\sslForClients.conf
2012-12-19 17:41:11.898 THREAD 19 INFO: Apache SSL Configuration successful.
2012-12-19 17:41:11.906 THREAD 19 INFO: Invalid Trial license or Upgrade License
2012-12-19 17:41:11.911 THREAD 19 INFO: isLicenseInstallationValid: sep.slf =false OD file=true
2012-12-19 17:41:11.911 THREAD 19 INFO: Upgrading To SEPE can not proceed.
2012-12-19 17:41:11.912 THREAD 19 SEVERE: java.lang.Throwable: Upgrading To SEPE can not proceed
2012-12-19 17:41:11.912 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ServerConfigurationRemediator.upgrade(ServerConfigurationRemediator.java:147)
2012-12-19 17:41:11.912 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at java.lang.Thread.run(Thread.java:722)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: java.lang.Throwable: Upgrading To SEPE can not proceed
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ServerConfigurationRemediator.upgrade(ServerConfigurationRemediator.java:147)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2012-12-19 17:41:11.913 THREAD 19 SEVERE: at java.lang.Thread.run(Thread.java:722)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: com.sygate.scm.server.util.ServerException: Errore server imprevisto.
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ServerConfigurationRemediator.upgrade(ServerConfigurationRemediator.java:147)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.Upgrade.doUpgrade(Upgrade.java:1127)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeTask.go(UpgradeTask.java:127)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.server.upgrade.ui.UpgradeProgressPanel$2.construct(UpgradeProgressPanel.java:138)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at com.sygate.scm.util.SwingWorker$2.run(SwingWorker.java:145)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: at java.lang.Thread.run(Thread.java:722)
2012-12-19 17:41:11.923 THREAD 19 SEVERE: Caused by: java.lang.Throwable: Upgrading To SEPE can not proceed
2012-12-19 17:41:11.923 THREAD 19 SEVERE: ... 6 more
2012-12-19 17:41:11.924 THREAD 19 SEVERE: Upgrade.doUpgrade com.sygate.scm.server.util.ServerException: Errore server imprevisto.
2012-12-19 17:41:30.229 THREAD 15 INFO: UpgradeFinalPanel >> saveStage > Launching log file...