Dear all,
i have recently joined a company who installs Symantec Encryption Desktop (Ver:10.3.2) but for some reason never bothered setting up the server as well, as a result when users forget their password or have it reset by the Help desk if the single sign on component doesn't pick that up ok users are locked out of their PC - for good, and all documents are lots not to mention the issue for a user who can't work till a new one is built.
when i installed mine, i was given at the end of the install a "Whole Disk Recovery Token" which i could use in case i am locked out. is there any way i can generate that again to all my existing users? from the GUI or command line?
all the posts i have read were talking about having also a server which can generate such which i obviously don’t have. i want to be able to go one user at a time and simply generate the key and save it securely so when they call me when locked out i can save them.
Thank you in advanced
Oren