Hey guys,
I have one PGP user who has got trouble with his PGP Desktop application. It started with having policy issues. He tried to send a mail to a non-PGP user. Unfortunately he receives a NDR that this is not possible, due to policy reasons, there is no keyring for the recipient. So the application was not able to decide to use encryption or not, it always tries to encrypt for all recipients.
Then I removed the PGPpolicy.xml files from "%appdata%\PGP Corporation\PGP"
After a restart the PGP Desktop seems to download the policies again, but the former situation of alltime encryption occurs as well.
Then I removed both *.xml files from "%appdata%\PGP Corporation\PGP" to trigger a full re-enrollment.
Unfortunately the PGPtray.exe is not willing to come up. Even after a restart. The first uninstallation try failed as well, the process did not finish. After a repair of the application I was to install a newer version of PGP Desktop (I recognized that he still used 10.1.0.860 while the other users already got 10.2.1.5033). I even tried the 10.3.2 MP11 after a clean installation. PGPtray.exe keeps beeing lazy and a start of the PGP desktop app provides this error...
User is not on VPN, can access all other resources, can access https://myPGPserver.com/b/l.e
I have looked up the eventvwr, but unfortunately I did not find obvious error messages.
How could I solve this one?
Universal server: 3.2.1 MP5
Thanks in advance.
regards,
Christian