Hi and thanks in advance for guidance.
I am trying to install VIP Access for Desktop, as it is required by corporate partner for VPN access.
- I am able to download the install file (VIPAccessSetup.exe). I was able to download in Firefox and Chrome, file size is 23.5 MB.
- Download link i'm using is here (https://idprotect.vip.symantec.com/desktop/install.v)
- Desktop OS is Windows 8.1, I am downloading VIP Access Desktop version for Windows.
- I have double clicked on the setup file, I have right clicked and selected "run as administrator"
- In all scenarios, I can see Symantec branded "setup Application" and "VIPAccessSetup" processes running in Task Managher.
- Despite the processes being visable in task manager, the Installation Wizard does not come up on my screen and the installation never progresses any furthur.
- This application was previously installaed successfully on the same laptop over 1 year ago. It was uninstalled when clicking on the VIP Access icon stopped working (by this I mean, clicking on the icon would not open the token generator at all)
- Desktop support suggested I uninstall and reinstall, and now - installation is not working either.
- I have killed all symantec processes running on my PC, I have rebooted prior to downloading and installing, I have turned off Noront Internet Security before attempting to install. Nothing has worked.
Any help is appreciated.