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Cannot Register a User on the Client

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I need a solution

Hi

I have set up the policies for my laptops and tested it out on a couple. Everything seems to work apart from the fact I cannot get additional users to register. I managed to log in with one account and everything appeared to work properly, disks would encrypt automatically, notification to set recovery question appeared, all seemed good. After logging out and then trying to log another user onto the laptop I would get an "incorrect Authorisation" message on the login screen and could get no further. Not much use in this environment if only one user can ever log into a laptop.

I have been in contact with Symantec Engineers for weeks now and am no further forward. I have approx 200 laptops (some are multi user) I need to get encrypted but am getting nowhere fast.

Can anyone help?

Beanie

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