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Cannot enter passphrase

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I need a solution

At boot the Symantec Encryption desktop screen appears for entering the passphrase, however the word 'passphrase' is flashing as are 4 key symbols underneath it (esc, F2, F3, F4).  I cannot enter or select anything either with the internal keyboard or an external keyboard.

I have never installed Symantec Encryption myself & do not have a recovery disk as this was all installed by another employee who has since left the company.

Machine is Acer Travelmate B113.

How can I stop this flashing so that I can enter the passphrase ?

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