Received the error pop-up message while run setup.exe of RU6 MP2 installation file "
"The installation cannot finish because it detected that one or more Symantec Endpoint Protection Manager applications are running. Click OK to roll back to the previous version."
From SEPM_INST.LOG:
SESM CA: UILevel is INSTALLUILEVEL_FULL, rollback msg will be dispayed
CustomAction PollForRunningSEPMConsole returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
작업 종료 19:11:14: InstallFinalize. 반환 값 2.
MSI (s) (E8:94) [19:11:14:100]: User policy value 'DisableRollback' is 0
MSI (s) (E8:94) [19:11:14:100]: Machine policy value 'DisableRollback' is 0
MSI (s) (E8:94) [19:11:14:116]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1197119557,LangId=1042,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (E8:94) [19:11:14:116]: Executing op: DialogInfo(Type=0,Argument=1042)
MSI (s) (E8:94) [19:11:14:116]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection Manager)
MSI (s) (E8:94) [19:11:14:116]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=작업 롤백 중:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=백업 파일 제거 중,CleanupTemplate=파일: [1])
작업 19:11:14: Rollback. 작업 롤백 중:
Rollback: PollForRunningSEPMConsole
MSI (s) (E8:94) [19:11:14:116]: Executing op: ActionStart(Name=PollForRunningSEPMConsole,,)
MSI (s) (E8:94) [19:11:14:116]: Executing op: ProductInfo(ProductKey={AA6C0D2A-BFAC-5F87-B23E-C84D16EFDCED},ProductName=Symantec Endpoint Protection Manager,PackageName=Symantec Endpoint Protection Manager.msi,Language=1042,Version=201398593,Assignment=1,ObsoleteArg=0,ProductIcon=Icon_ARP,,PackageCode={DFEE5AD4-CA23-49A5-9CA8-8A04BAC20525},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
Rollback: 서비스 중지 중
From the Event Viewer log:
The Symantec Endpoint Protection Manager Webserver service terminated unexpectedly.
Symantec Endpoint Protection Manager has detected that there are pending system changes requiring a reboot.
Any thought on this failure?
Thanks,
Gavin