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Shutdown DLP agnets - Symantec Endpoint Agent start error: 16389

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I need a solution

Dear All,

Hi

I have some questions regarding the DLP agent

1-One of the DLP agnets (Symantec Endpoint Agent service) is stopped and after trying to start the service it gives the following error in Event Virewer:

Symantec Endpoint Agent Service terminated with the following error: 16389    Event ID: 7023

I have attached the screenshot of the error

What is the reason of this Error because based on my researches i could not find anything?

2-There are many Shutdown agents in Console and for the agnets that we can ping them when i connect to the services of them and restart them they could be started.

How can i check the reason of that?

How can i reduce number of them?

3-Is there any tool or log to check the DLP agent and troubleshoot (Why this service is stopped) .

 

 


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