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TECH212184 Starting with 12.1 RU2, Autoprotect does not allow video feeds to load from Linux partitions

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I need a solution

I am currently having a problem noted by Symantec:

 

http://www.symantec.com/docs/TECH212184

 

Source ETrack

Value 3135955

Description Sony XDCAM drives use ProDiscVFS which is a proprietary linux file system. (original case, defect in AP found)

 

I have deployed SEPSBE 12.1.2015.2015 throughout our building and those people that use the Sony XDCAM drives with the Sony Browser software cannot run the Symantec Endpoint software.

 

I've looked at the workaround solutions 1, 2, and 3.

1. How can I roll back 4 individual computers out of my entire enterprise of 55 protected computers to 12.1 RU1-MP1 or earlier without rolling back the whole server? I'd need to setup another server just to deploy new packages and I don't have a license for a second SEPSBE.

 

2. "Disable Autoprotect, load the video files and then re-enable Autoprotect".  Tried that, disabling Autoprotect, and it didn't work for me. I have to disable everything before the Sony Browser would work.

 

3. "Move your media from the linux partitions to an NTFS partition before viewing with the software". Sounds nice but not a realistic solution as our staff need to edit and write back the video to those disks.

 

The article says "Symantec is currently working on a fix for this issue".

 

Is there a possibility a patch or real solution will be forthcoming?

 

 


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