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trojan.tracur.Cinf

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I need a solution

Not sure if this is the right venue.  I am trying to get to technical support and this is where the website has lead me.  I have done two scans and come up with a Trojan.Tracur.C!inf virus that endpoint is telling there is no repair available.  The problem is when I look at my quarantined files this file does not show up?  Should I be concerned?  Also, I ran a scan with the support tool and it shows that I have 4 warnings, 1 that all services are not running, specifically the Teefer2miniport Kernal Driver failed the test, finally the load point analysis failed and that a file failed the score but it talks about sending the file through a secure website which I have no idea about.  Hope you can help.


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