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Endpoint Management Console

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I need a solution

We recently deployed Symantec SBE2013 at a new client. We installed the on-premises manager on their Server 2012 machine. Everything seems to be working correctly except the management console; I can't access it via the shortcut or the web console unless I replace the server's IP address (10.X.X.X:8443) with the local loopback address (127.0.0.1:8443).  We've tried uninstalling/reinstalling, repairing, disabling the Windows firewall, and no dice. Is there another setting somewhere I need to disable to access the console normally?


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