Hai,
We have nearly 1900 systems with Windows XP / 7 / 8 OS. Last 2 days lot of issues due to W32.Downadup.B malware. Almost 50 % systems infeteced with this malware. All the systems having some scheduled task and its sending unknown network traffic in network. I am unable to find the sample file for submitted to symantec support team.Asusual i have received the reply from support team "this is not a virus".
I have SEP 12.2 in all the systems, now SEP detecting the malware but it showning only infected. But not removing the same and even non of the process are terminated by SEP 12.2. Now my network totally dead slow. Unable to use our application.
Can you help some one to remove this malware and how to prevent using SEP policies. I have attached the screeshot and loadpoint analysis logs for reference.
Thanks & regadrs
Rajasekaran.S