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With TLS enabled, email headers read: Client did not present certificate

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I need a solution

I have enabled TLS on my virtual appliances which run 10.0.1-2.  One control center /scanner and the other is scanner only.  I have 3rd party certs from digitcert installed on the appliance and have checked off on the appliances to offer my certificate upon delivery.  Is my certificate installed incorrectly?  When I installed the cert it stated: "Cannot build a trusted certificate chain for the certificate. Please make sure that you have added all the necessary CA certificates."  Thanks.


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