SEP no Proactive Threat Protection and Network Threat Protection

why for some reason suddenly some SEP clients have no Proactive Threat Protection and Network Threat Protection

only Virus and Spyware Protection available.

need to be reinstalled to have all that features and sometimes need 2 or 3 times to do that

is there anything that I can do to resolve this problem ?

SEP client using 12.1.1000.157 RU1